Privacy Policy

This Privacy Policy explains how Lucky7even Casino may collect, use, store and disclose information when you visit our website, create an account, use our services or contact support. We aim to handle personal information responsibly and transparently. By using the website, you acknowledge that information may be handled as described in this policy. This policy should be read together with our Terms and Conditions and any other notices shown on the website.

Lucky7even Casino operates under three licences: Curaçao licence OGL/2023/176/0095 issued by the CGA, Comoros licence ALSI-202509073-FI2 from the AOFA, and Tobique Gaming Commission licence 0000064.

Information we may collect

Lucky7even Casino may collect information that is needed to provide gambling services, maintain a secure website and meet applicable legal and operational requirements. The information we handle depends on how you use the website, the features you access and the choices you make.

Account and identity information

When you register or use an account, we may collect details such as your name, date of birth, residential information, contact details, account login information and responsible gambling preferences. We may also keep information about your account settings, communications, activity and requests made to our support team.

Verification information

To verify identity, age, eligibility or account information, we may request documents or other information. This may include identity documents, proof of address, information about the source of funds or other details needed for verification and anti-fraud checks. We handle verification information carefully and only use it for legitimate operational, security and compliance purposes.

Payments and transactions

We may record deposits, withdrawals, wagers, winnings, account balances, payment method details and transaction history. Payment information may be processed by payment providers or other service providers. We may receive information needed to confirm a transaction without receiving or storing all details associated with your payment method.

Technical and usage information

When you visit the website, we may collect technical information such as your internet protocol address, browser type, operating system, device identifiers, language preferences, general location information, pages viewed and dates or times of access. We may also record information about how you use the website, including interactions with account features and security controls.

Communications

If you contact us, we may keep records of your messages, requests, account information and our responses. We may also keep information about your communication preferences, including whether you have chosen to receive marketing or service messages.

How we use information

We use personal information for purposes connected with operating Lucky7even Casino and supporting players. Depending on the circumstances, information may be used to:

Create, maintain and administer your account.
Provide website features, gambling services and customer support.
Process deposits, withdrawals and other account transactions.
Verify your identity, age and account information.
Detect, prevent and investigate fraud, financial crime, unauthorised access and other misuse.
Apply account security measures and protect the website, players and service providers.
Understand website performance and improve functionality, content and user experience.
Send service-related communications, including account, security and transaction messages.
Send marketing communications where permitted and where you have provided the required permission or have not opted out.
Meet legal, regulatory, tax, accounting, dispute-resolution and other legitimate business obligations.
Respond to questions, complaints, privacy requests and other communications.

We do not use personal information for purposes that are unrelated to the reason it was collected unless a further use is permitted or required by applicable requirements. Where appropriate, we may combine information from your account, device, transactions and communications to maintain security, provide support and understand how services are used.

Some information is necessary for us to provide an account or complete a requested transaction. If you do not provide information that is reasonably required for verification, security or account administration, we may be unable to provide particular services or may need to restrict access until the information is available.

Cookies, service providers and information security

Cookies and similar technologies

The website may use cookies and similar technologies to remember preferences, keep sessions working, support security, measure website performance and understand how visitors use our pages. Some cookies may be essential for website functions, while others may support analytics, personalisation or communications.

You can manage or delete cookies through your browser settings. If you block or remove certain cookies, some website features may not work as intended. Your browser may also provide controls for notifications, storage and other forms of device access.

Sharing information

We may share relevant information with service providers that help operate the website and account services. These providers may support payment processing, identity and document verification, fraud prevention, technology, hosting, customer support, communications, analytics, security and professional services. They are expected to handle information for appropriate purposes and in accordance with applicable requirements.

Information may also be disclosed where necessary to comply with a legal obligation, respond to a lawful request, protect rights or safety, investigate suspected wrongdoing, resolve a dispute or support the security and integrity of the website. If a business change affects the website or its services, information may be transferred as part of that change where permitted.

Security

We use reasonable administrative, technical and organisational measures designed to protect personal information against loss, misuse, unauthorised access, alteration or disclosure. These measures may include access controls, monitoring, authentication processes and secure handling procedures. No online service can guarantee complete security, so players should use a strong password, keep login details private and contact support promptly if they suspect unauthorised activity.

Retention and international handling

Personal information is kept for as long as reasonably necessary for the purposes described in this policy. This may include the time needed to operate an account, provide support, complete transactions, resolve complaints, protect against fraud, maintain business records and meet legal or compliance requirements.

Closing an account does not always mean that all information can be deleted immediately. Some account, identity, payment, transaction, security and communication records must be kept for a period required by law or for other legitimate record-keeping purposes. When information is no longer needed, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Depending on the services used, information may be processed by service providers located in Australia or other countries. Where information is handled across borders, reasonable steps are taken to support appropriate protection and to use the information only for relevant service, security, legal or operational purposes.

The website is intended for eligible users. We do not knowingly seek personal information from people who are not permitted to use gambling services. If you believe information has been provided by an ineligible person, please contact support so the matter can be reviewed.

Your privacy rights and how to contact us

Depending on your circumstances and applicable privacy requirements, you may have rights concerning the personal information we hold about you. You can ask us to provide access to your data, correct information that is inaccurate or incomplete, or delete information that is no longer required. You may also withdraw consent to marketing communications at any time.

Access: request a copy or explanation of personal information held about you.
Correction: ask us to update inaccurate, outdated or incomplete information.
Deletion: ask for personal information to be deleted where it is no longer needed and no retention requirement applies.
Marketing preferences: withdraw consent or opt out of marketing messages. Service and security messages may still be sent when necessary to manage your account.
Questions or complaints: ask how information is used or raise a concern about privacy handling.

To exercise your data rights, contact support@lucky7evencasino.best and explain your request. Please provide enough information for us to identify the relevant account and understand what you are asking us to do. We may need to verify your identity before releasing, changing or deleting information. This is a security measure designed to prevent unauthorised access.

We will consider privacy requests in accordance with applicable requirements. Some requests may be limited where information must be retained, where disclosure could affect security or another person's privacy, or where a legal or operational exception applies. If a request cannot be completed in full, we will provide an explanation where appropriate.

This Privacy Policy may be updated when our services, technology or privacy practices change. The current version will be made available on the website, and important changes may be communicated through suitable account or website notices. We encourage players to review this page from time to time.