Terms & Conditions

These Terms & Conditions explain the rules that apply when you access or use Lucky7even Casino. Please read them carefully before registering, depositing funds, playing games or using any related service.

Lucky7even Casino operates under three licences: Curaçao licence OGL/2023/176/0095 issued by the CGA, Comoros licence ALSI-202509073-FI2 from the AOFA, and Tobique Gaming Commission licence 0000064.

1. General terms and acceptance

These Terms & Conditions form a legal agreement between you and Lucky7even Casino in relation to your use of the website, your player account and any games or services made available through the website. By accessing the website, creating an account or using any service, you confirm that you have read, understood and accepted these Terms & Conditions, together with any other rules, policies or notices displayed on the website.

If you do not agree with these Terms & Conditions, you must not register, deposit funds, play games or otherwise use the website. We may update these Terms & Conditions from time to time to reflect changes to the services, legal requirements, security practices or operating procedures. Updated terms will apply from the date they are published, unless a different effective date is stated. You should review this page regularly.

Lucky7even Casino may change, suspend, withdraw or restrict any part of the website or its services where reasonably necessary. This may include removing games, changing website features, carrying out maintenance, responding to security concerns or complying with applicable law. Where appropriate, information about material changes may be displayed on the website.

Eligibility

You must be legally entitled to use online gambling services in the place where you live and must satisfy any applicable minimum age requirement. You are responsible for checking whether online gambling is permitted in your location. You must not access or use the website if doing so would breach the laws or regulations that apply to you.

You may be asked to confirm your age, identity, location or other information before an account is opened, during gameplay or before a transaction is completed. We may refuse registration, suspend access or close an account if eligibility cannot be verified or if information supplied is incomplete, inaccurate or misleading.

2. Player accounts and account security

You may generally hold only one player account unless we approve an exception in writing. An account must be registered in your own name and for your personal use. You must provide complete and accurate information and keep that information up to date. You must not register an account on behalf of another person, allow another person to use your account or use another person's payment method without proper authorisation.

You are responsible for keeping your login details confidential and for all activity carried out through your account. Choose a strong password, do not share it with anyone and notify us promptly if you believe your account has been accessed without permission. We will not ask you to disclose your password through an unsolicited message.

We may request documents or information to complete customer verification, prevent fraud, meet responsible gambling obligations or comply with applicable anti-money laundering requirements. Documents must be genuine, current and readable. Failure to provide requested information within a reasonable period may result in restricted account access, delayed transactions or account closure.

Prohibited conduct

Opening or using more than one account without approval.
Providing false, incomplete or misleading registration or verification information.
Using the website for unlawful activity, fraud, money laundering or any other improper purpose.
Attempting to manipulate a game, payment process, promotion, technical system or outcome.
Using automated software, bots, scripts or other tools that interfere with normal website operation.
Allowing another person to access or control your account.
Attempting to bypass account, location, age, identity or responsible gambling controls.
Uploading harmful code or taking action that could damage, overload or disrupt the website.

If we reasonably believe that an account has been used improperly, unlawfully or in breach of these Terms & Conditions, we may investigate and take appropriate action. This may include cancelling transactions, limiting account functions, withholding access to services, suspending the account or closing the account. Any action will be taken in accordance with applicable law and relevant internal procedures.

3. Deposits, withdrawals and gameplay

You should only deposit money that you can afford to lose. Deposits must be made using a payment method that belongs to you or that you are authorised to use. Payment methods may be subject to availability, verification, transaction limits and additional terms shown at the time of use. We may decline, reverse or delay a transaction where there is a security, verification, technical or legal reason to do so.

You are responsible for checking the amount and details of each transaction before confirming it. Your financial institution or payment provider may apply its own fees, exchange rates or conditions. Lucky7even Casino is not responsible for charges imposed by a third party, except where responsibility cannot lawfully be excluded.

Withdrawal requests may be subject to identity checks, account checks, payment processing requirements and any rules displayed on the website. Funds may be returned to an eligible and verified payment method, where permitted. We may ask for further information before processing a withdrawal. You should not use the account as a bank account or attempt to deposit and withdraw funds without genuine gameplay.

Games are offered for entertainment and involve risk. Outcomes are determined by the relevant game system and are not guaranteed. You accept that losses can occur and that past results do not predict future results. Technical interruptions, communication failures or other events outside reasonable control may affect access to a game or transaction. Where an error affects a result, balance or transaction, we may correct the error and take reasonable steps to restore the position that should have applied.

Promotions and additional rules

Promotions, bonuses, tournaments and other offers may be subject to separate terms. Those terms will explain the applicable eligibility requirements, qualifying activity, expiry conditions, wagering or playthrough requirements, restrictions and any other important conditions. If a promotional term conflicts with these Terms & Conditions, the promotional term will apply only to the extent of that conflict.

You must not abuse an offer, claim it through multiple accounts or use it in a way that defeats its intended purpose. We may refuse or remove an offer where there is suspected misuse, error, fraud or a breach of the relevant promotional terms.

4. Responsible gambling, privacy and legal information

Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Set a budget before you play, decide how long you will play and avoid chasing losses. Do not gamble when you are upset, under the influence of alcohol or drugs, or using money needed for everyday living.

Take regular breaks and keep track of the time and money you spend.
Do not borrow money or sell possessions to fund gambling.
Do not increase stakes to recover previous losses.
Use available account controls, limits, breaks or self-exclusion options where appropriate.
Seek independent support if gambling is no longer enjoyable or is affecting your finances, relationships, work or wellbeing.

You may request restrictions on your account or ask for a period of self-exclusion. Requests may be subject to verification and processing requirements. During a self-exclusion period, you must not attempt to open or use another account. We may close or restrict accounts where we identify concerns relating to age, vulnerability, harmful gambling or compliance obligations.

Privacy and communications

Personal information is handled in accordance with the applicable Privacy Policy and privacy laws. Information may be collected and used to provide services, verify identity and age, process payments, maintain security, prevent fraud, meet legal obligations and communicate with you about your account. You should read the Privacy Policy for further information about collection, use, disclosure, storage and access rights.

You agree to receive service-related communications necessary to operate your account, including security messages, transaction notices, verification requests and changes to important terms. Marketing communications may be managed in accordance with applicable law and available preferences.

Liability, complaints and governing requirements

We aim to keep the website accurate, secure and available, but uninterrupted access cannot be guaranteed. To the extent permitted by law, we are not responsible for losses caused by events outside reasonable control, device or network problems, third-party services, unauthorised access resulting from your failure to protect account details, or your breach of these Terms & Conditions. Nothing in these terms excludes rights or remedies that cannot legally be excluded or limited.

If you have a question or complaint, please use the support channel made available on the website and provide relevant account or transaction information. We may ask for additional details so that the matter can be reviewed. Complaints will be handled according to applicable procedures and legal requirements. You should not send passwords or unnecessary sensitive information when making a complaint.

These Terms & Conditions are intended to be read consistently with applicable Australian laws and any other mandatory laws that apply to your use of the website. If a provision is found to be invalid or unenforceable, the remaining provisions will continue to operate to the extent permitted by law. The current version of these Terms & Conditions is the version published on the website.